RPA Use Cases in Healthcare

RPA In healthcare

Robust and sophisticated machines are taking a high and growing role in the Healthcare segment. The accuracy of results, the precision of data, and the tendency to negate manual errors are all incredible features of automation that can help medical practices to serve more and more patients with better quality of care.

The adoption of Robotic Process Automation is not widespread yet, nevertheless, Healthcare knows RPA where many organizations have already heavily invested in the technology to alleviate both operational and organizational challenges.


“A 2020 report by Gartner says, nearly 50% of the US Healthcare Service Providers will invest in RPA in the next three years, thus proving tailwinds to RPA adoption.”

RPA is Mending the Healthcare 

“Leveraging RPA is a feasible solution to critical healthcare concerns.”

RPA (Robotic Process Automation) technology is on the rise thanks to its ability to improve business productivity without interfering with any previously implemented application. 

However, robotic process automation is not something new and many companies decided years ago to implement it within their workflows. 


Why is it booming so fast?

It is mainly due to its functionalities, which make it one of the most demanded digital solutions. On the one hand, RPA is capable of being executed non-invasively, that is, it does not alter anything the systems or other software that you already have installed and running previously in your company. 

On the other hand, RPA works collaboratively with the employee and helps them in their daily tasks, allowing them to have more time to dedicate to other activities of greater value to the company. In addition, RPA technology is nourished by other advances, such as Artificial Intelligence, which is why it is updated and optimized. 

The best way to understand the scope of RPA solutions is to see examples of specific use cases in different industries.

“RPA not only drives the rapid rate of ROI but also facilitates improved Quality & Accuracy (98%), Compliance (92%), and enhances Productivity (86%).” 

RPA in the Health Sector


#1 Streamline data processing

Medical care has been one of the sectors that are suffering the most from the exceptional situation of Covid-19. 

In fact, one of the characteristics of the current health crisis is the huge amount of information in real-time that is being generated and that is, on many occasions, impossible to channel properly. 

The global medical services are overwhelmed by all the data they receive from the countries affected and are unable to cope with all the management of such data for the development of reporting and analysis that can predict patterns or establish protocols in certain areas of contagions.



The RPA technology robots come to solve part of this problem: thanks to the sorting and filtering system through which they are able to process, standardize, and update all this information, in such a way that the elaboration of graphs, maps, and even curves is facilitated. 

Therefore, data processing is streamlined, which greatly influences the investigation and the time to make important decisions. 

“Robotic process automation allows an effective, business-adaptable and reliable digital work team to keep records updated and synchronized.” 

Typically a couple of hours a week are spent updating data on potential disease outbreaks in the Infection Control system. However, due to the current extreme situation, this update must be done on a daily basis, maybe even multiple times on the same day. 

A process automation robot can be programmed to read results and include them in a closed system (log in with a security key and standardize the information when uploading it), so that healthcare personnel can dedicate full time to patient care.

#2 Simplify Patient Appointment Scheduling

Scheduling patient appointments seems easy but is a complex task when practiced. 

Online appointment scheduling is frequent and highly preferred. Based on the patient data, it becomes tough to schedule appointments is no less than a tedious task.


Also, appointments need appropriate alignment as per the doctor’s schedule and their availability. Say if a patient needs to schedule an appointment with a neurologist then the appointment must be fixed as per the availability of the doctor. And in case, the scenario doesn’t seem feasible, patients must be informed beforehand.

Implementation of RPA can resolve such concerns where the software bots can be deployed to automate patient data collection and processing while accurately updating the appropriate patient’s data for appointment in the system. (like diagnosis, location, doctor’s availability, demographics, etc.) 

Utilizing this information, RPA bots can generate an automated report of the specific patient and send it to the management representative to fix the appointment. In case, the doctor’s availability is unconfirmed, bots can automatically send an alert to the patients for non-availability/cancelation.

#3 Accelerate Account Settlements

A lot of manual processes are involved while diagnosis and treatment of a patient which is majorly prone to neglects, inaccuracies, and, ultimately, manual errors. Evaluating and calculating bills, maintaining records of several tests, estimating treatment costs and other facilities add up to more time consumption as well as resource consumption.

“RPA allows you to interact with different systems and handle high volume information processes, without burdening your collaborators. The software robots work 24 hours a day without making mistakes.

Thus, the entire process becomes heavy to handle and occupies a lot of complexities that can be eliminated by automating all these obligatory billing essentials. Robotic Process Automation can fix all the loose-ended nails and bolster service providers by reducing payment delays and inaccuracies in bill calculation. 

Moreover, the software implemented can notify patients of their bills and receive payments, and healthify accounts receivables, thereby, leveraging healthcare services to effortlessly speed up the account settlements.

#4 Optimize Operational Processes

Automation helps to keep processes up-to-date and available as and when required. 

Robotic process automation helps handle this increasing volume of calls effectively and quickly. The staff of the mutual can receive a completed file from each client or user with indications about their request and their file. In this way, employees will be more productive, attending only those calls that require direct customer service.

RPA eliminates manual steps in the process of medical billing and increases productivity and accelerates the practice’s ability to bring new clinics online, improving productivity by 60%, with an annual return on investment of more than 600%.

#5 Record Audit Procedures 

Auditing generally deals with risk assessment and in medical billing, it is occupied with multiple redundant tasks. The auditing process can be done for patient safety or quality of service or employees productivity, etc.

Processing of audits and their results are needed to generate insights and reports that are further sent for verification and approval. These reports are crucial for evaluation and verification for regulatory compliance where no organization can afford to accommodate errors in the reports that can result in non-compliance with regulations.

This problem can also be resolved by utilizing automation that enables the in-house team/professionals to monitor the progress of these reports and check the personnel pending to submit reports. 

With this approach, RPA software can help healthcare institutions ensure accountability for different auditing procedures. In case of non-compliance, the person who approved the reports can be quickly identified using RPA software. 

Last Words

RPA can be implemented in a number of interesting ways. It takes some practice, but your employees can easily adapt to change and work productively. There is no need to implement system-wide automation from scratch. Start small and automate one process at a time to see if it’s the right choice for your business.

At NetSet Digital, we possess IT & Revenue Cycle specific expertise to foster the Optimal Performance of your Medical Practice.

With IT proficiency and RCM specialization, we aim to drive increased throughput, accelerated time to value, negligible manual errors, enhanced process efficiencies within your healthcare organization, irrespective of your medical niche.


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