All corners of society are well known for the power of technology and realize the changes and revolutions taking place around them. Whether it’s workplace or home, we have embedded automation and turning to automated processes to aid us to save time, resources, money and improve outcomes.
The Healthcare segment is no stranger to the occurrence of such innovations and advancements. Medical practices today look upon technology to streamline their internal/external processes and expect to improve the indices of patient care and financial performance.
And indeed, employing Automation exceeds their expectations!
“Automation is transforming healthcare, paving the path to acquiring quantifiable success.”
AI-powered automation is changing the way in which the health sector works, improving all its edges from routine tasks to administrative activities to data management and much more.
Healthcare and business providers are getting on board with automation and artificial intelligence with a desire to use the most advanced systems and strategies and to deliver consistently excellent results, thus, enhancing patient care and collections.
How can Artificial Intelligence make a Difference?
Tech tools powered by AI provide robust data-based support for healthcare professionals, using algorithms and data, the technology can identify patterns and deliver conclusions that help perform actions in a more orchestrated manner. (health monitoring, medical record management, digital appointments and consultations, diagnostics, etc. to name a few.)
#The ability to analyze data and improve diagnoses
AI-equipped technology can analyze data much faster than any human, including clinical studies, medical records, and genetic information, making it easier for a physician or healthcare professional to reach a diagnosis.
#Carrying out routine and administrative tasks
AI can automate many of the routine tasks such as file management, data entry, and analysis scanning. By spending less time on administrative tasks, healthcare professionals can focus even more on patient care.
#Health monitoring and digital consultations
From health technology that can be used as an accessory, such as the Apple Watch and Fitbit, to digital consultations through your cell phone, AI allows people to monitor their own health while providing professional health with essential data.
With these gained insights let’s transition our focus towards the benefits the healthcare organizations can reap with their primary goals of providing exceptional patient care and leveraging their revenue cycle management.
[Prefer Reading: Automation: The Key to Alleviate Pre-Authorization Process Hindrances]
Automation in Healthcare: Benefits to Reap by Clinicians
#Timely Patient Care
In the early decades, when there was very little intervention of technology, it was found that junior doctors used to spend 14% of their productive time in administrative tasks rather than learning about their field or interacting with the patients.
Nevertheless, with automated systems applied to medical practice, more of the administrative tasks were handled by machines (like manual data entry, eligibility, and verification, etc.), rendering clinical staff with more time to focus on patients and their concerns.
Collecting patient data is important, but listening and observing a patient’s grievance is equally crucial to leverage patient care and to reduce the length of care pathways. Outside of bumping up in the numbers in terms of efficiency and patient outcomes, having more time spent on personal interaction can optimistically improve the patient experience.
#More Accurate & Informative EHRs
Today, healthcare systems are increasingly becoming data-driven, thanks to technology.
With the deployment of Electronic Health Record (EHR) systems, doctors, administrative staff, as well as patients have become reliant on the electronic automated systems that are known for delivering extensive levels of accuracy and efficiency in their outputs.
The software bots are robust programs that are truly efficient in collecting, analyzing, and processing data with leveled programming that are capable of processing tremendous amounts of patient data with the least possibilities of outputting human errors.
Greater accuracy with enhanced patient data insights via robust EHR systems deliver better care and staff management with quality and consistency, making the overall business tasks easier and more efficient.
#Streamlined Medical Billing
Medical billing is that segment of healthcare where automation usage is at the peak. A majority of the medical practices and service providers have eliminated the risk of failures in payment collections and claim denials by deploying Robotic Process Automation in Revenue Cycle Management (RCM).
Claim denials/rejections, manual errors, pending dues, lower reimbursements, and much more are managed by the digital workforce, thereby reducing revenue leakage and accelerating cash flow.
Automated bots identify billing errors prior to claims submission, result in cleaner claims and improve the reimbursement rates. Automated payment solutions further help staff to automatically collect payments and clear all outstandings (without exceptions) while alerting patients.
Furthermore, automated billing enables providers to reduce the count of staff dedicated to the process and comply with HIPAA and other regulations.
#Higher Predictability of Outcomes
Automation can help to forge a care plan for the patients as per their treatment history and patterns and enable them to follow a standard path, and more likely they will stay on the recommended track as per the predicted outcomes.
Also, the data insights and analytical reports received from automated bots can help detect when a patient has deviated from the plan so that the care team can interfere and direct them accordingly.
Automation in Healthcare: Benefits to Reap by Administrative Staff
#Quality & Consistency
By quality, we simply mean no errors, no bugs, and no fatigue and automated tools are not subject to any of these unwanted. Thus, they can provide a consistent basis of care activities which would certainly offer high patient experience and would increase the possibilities of no claim denials/rejections, no prolonged AR days, higher reimbursements, and ultimately no rework and overhead costs.
A Texas hospital study found that greater automation in the areas of medical records, order entry, and decision support appeared to result in a reduction in deaths, complications, and cost.
The use of paper and spreadsheets for storing patient’s details as well as billing information and other workarounds needed, contribute towards a lot of waste. With the support of software systems, every aspect of healthcare management can be linked automatically with higher efficiency, thereby, promoting paperless management.
For example, rather than playing phone tag with a discharged patient in the free minutes between hospital nursing duties, automation can help get nurses and patients connected more efficiently.
The codes and programs that are built to execute the processes without human involvement have a great possibility to process and deliver a wealth of data that can be used for performance improvement and optimization.
Automation processes can analyze and determine how each billing or patient care process is running and use that information to improve the care plan and develop strategies to amplify revenue results.
This way it improves on itself over time, becoming even more efficient, more accurate, and more helpful to the team’s workload.
[Prefer Reading: Shore Up Financial Health & Resiliency with Modern RCM Strategies]