The Solution
With our customized and result-oriented approach, our designed RPA solution upstreamed crucial revenue cycle processes like patient appointment scheduling, credentialing, patient registration, coding, and manually-driven billing procedures.
Our center of excellence approach aimed to rapidly scale the disparate system while ensuring high-quality software engineering standards of robotic process automation.
RPA bots automatically filled in the EHR fields and duplicate critical information across their existing systems, reducing human error and allowing their personnel to spend more time with their patients.
- Many of the steps requiring manual interventions were refined and redefined using automated algorithms.
- Generation of the patient bill statement, including EOB (Explanation of Benefits), no longer required manual processing.
- The process of eligibility verification and validating the gathered information was automated saving significant time and effort.
- The status checks after claims submission was executed with the support of RPA bots with complete transparency and accuracy
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Automation techniques were applied in the verification of CPT/HCPCS codes and diagnoses codes (ICD-10 codes)
With trained in repetitive and time-consuming tasks, the automated bots extracted the patient’s entire information nimbly, memorized, and scripted the processes, thereby, descending the information retrieval time to seconds or less, eliminating high costs, human errors, and unpaid claims.
